Who We Help

Our programs are designed to help low- to moderate-income customers of Ameren Illinois. We help senior citizens trying to manage rising expenses on a fixed income and families coping with disability, illness and job loss. Most do not qualify for other forms of assistance, so they need your help even more.

Typically, total household income must fall between 200 to 300 percent of the federal poverty level to qualify for bill payment assistance. Our home weatherization program targets households with incomes at 200 to 300 percent of the poverty level.

How We Help

Warm Neighbors Cool Friends offers a helping hand – not a handout. To encourage personal responsibility, our programs often require customers to share in the weatherization improvement costs and make matching payments on their energy bills.

We work with a statewide network of social service agencies, church groups and community organizations to determine applicant eligibility at the local level. Below is a list of these agencies, organized by county. Contact the agency serving your area to apply for assistance.

Income Guidelines

For weatherization and bill payment assistance

Note: Families must show proof of income. A family's monthly gross income must fall between the below ranges, based upon family size, to qualify.