Economic Hardship Recovery Program

If you still have a balance remaining after all applicable bill payment assistance has been applied to your account, we have special flexible payment arrangements to help you get caught up. We have reduced the down payment requirement and extended the length of time to pay the past due balance.

• Through June 30, 2021, income qualified residential customers are eligible for an 18 month payment agreement with 0% down. For those who don't qualify, a 10% down payment is required.
• Moving forward, you are responsible for paying current charges, plus the monthly installment due under your payment agreement.
• If your financial condition changes, or you default on the payment agreement, you may speak with a representative about establishing a new payment agreement.
• If you fail to act as indicated above and your service is disconnected for non-payment, you may be required to pay all remaining balances in full before service can be restored.

Call us at 1.800.755.5000 or log in to your account to set up the payment agreement.  

Before you set up a payment agreement, check to see if you are eligible for financial assistance to lower the amount you owe and your monthly installment. 

Just like filling up your gas tank, this program allows you to pay in advance for what you use. You can also defer your balance (up to $600) to pay this over time. You'll get text and/or email alerts letting you know when you are getting towards the end of your credit and need a "refill." We also provide daily updates to the status of your account online. 

Please call us to sign up for this option at 1.800.755.5000 (7:00 a.m. - 7:00 p.m. M-F).