FAQs

We are practicing preventative safety measures as advised by the Centers for Disease Control and Prevention and state and local authorities. Your safety is our priority. Our installers will only report to work if they are feeling healthy. While at your home, installers will practice social distancing measures as recommended by the CDC, including staying 6 feet away from customers.

Yes. The Federal Communications Commission (FCC) regulates the use of radio frequency, and considers the level of radio frequency used by smart meters to be safe. Other organizations, including the Environmental Protection Agency, Food and Drug Administration, and World Health Organization, follow FCC guidelines on this issue. The American Cancer Society (ACS) has found no credible link between radio frequency exposure and cancer or other health problems.

You probably have one or more commonly used household devices that transmit and receive data using radio frequency signals, including video game controllers, cell phones, televisions, computers, baby monitors, radios, security systems, garage door openers, microwave ovens and Wi-Fi routers.

Just like your current meter, upgraded smart meters collect energy usage data. Smart meters also collect additional operational data such as 15-minute interval usage data, voltage data, outage data and diagnostic flags to help us provide you with more reliable service. Smart meters do not collect, store or transmit customer identifying information such as names and addresses.

We use our customers' energy usage and operational data for billing purposes, troubleshooting, and resolving problems with equipment or services. We also provide this data to customers through their online account dashboard to help them choose a rate that fits their lifestyle.

No. Your personal information and data remain confidential. You retain ownership of your own privacy data (including energy usage), and Ameren Missouri will not disclose that information to external parties without your permission, except for official Ameren Missouri business or as required by law.

We have extensive cybersecurity measures in place throughout the AMI network to secure and protect customer data.

• First, access to smart meters and usage data is controlled with authorization requirements.
• Second, information is secured at the meter and all the way back to our systems with advanced encryption.
• Third, all network devices are self-contained and monitored for theft or tampering.
• Fourth, data from the network must pass through firewalls and security components before reaching Ameren Missouri.
• Finally, all access to the AMI system is logged and recorded to alert us of unusual activity.