Customer Service
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Short on time? Try these online options to manage your account.

Billing & Payment Options

Pay your Ameren Missouri bill online or through your bank's service.

Update Account Information

Make sure you're receiving important information and updates about your service.

Payment Assistance

If you're struggling to keep up with energy bills, you're not alone. We’ve designed a new online experience to show your eligible options.

Report an Outage

If your power is out, first make sure to report an electrical outage on Ameren’s Outage Center page.
Contact Us

Residential

Phone: 1.800.755.5000
Hours: Monday-Friday 7:00 a.m. - 7:00 p.m.

Residential

Phone: 1.800.552.7583
Fax: 1.866.297.8054
Hours: Monday-Friday 7:00 a.m. - 7:00 p.m.

Commercial

Phone: 1.800.232.2477
Fax: 1.877.263.7369
Hours: Monday-Friday 7:00 a.m. - 5:30 p.m.

Commercial

Phone: 1.877.426.3736
Fax: 1.866.222.3471
Hours: Monday-Friday 7:00 a.m. - 5:30 p.m.
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Lake of the Ozarks

Phone: 1.573.365.9203
Email: lake@ameren.com 
Hours: Monday-Friday 9:00 a.m. - 3:00 p.m.
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Website Support

Phone: 1.877.263.7361
Hours: Monday-Friday 7:00 a.m. - 7:00 p.m.
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Construction & Engineering

Phone: 1.866.992.6619
Fax: 1.314.641.2406
Email: ConstructionHotline@ameren.com
Hours: Monday-Friday 6:30 a.m. - 5:00 p.m.
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Report Street Light Out

Phone: 1.800.552.7583
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Call Before You Dig

Phone: 811

 

Reach Us By Mail


Payments

Ameren Illinois
PO Box 88034
Chicago, IL 60680-1034

Payments

Ameren Missouri
PO Box 88068
Chicago, IL 60680-1068

Other Correspondence

Ameren Illinois
PO Box 88034
Chicago, IL 60680-1034

Other Correspondence

Ameren Missouri
PO Box 790098
St. Louis, MO 63179-0098
Scam Awareness
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Frequently Asked Questions