When requesting new service or a change to your service, you will need your:
- Name
- Full service address
- Social Security Number
- Date of service request
If you are not registered for an online account, you will need to create one to manage your account.
You can turn on your electric and gas service online. You will need the following information to apply for service:
- Primary account holder name
- Service address where the service is to be turned on
- Home phone number
- Alternate phone number (if applicable)
- Social Security Number
- Name of spouse or roommate (if applicable)
- Mailing address, if different than the service address
- Effective date you would like the service to be turned on
- Gas Service: Your electricity must be turned on before Ameren can turn on your natural gas service.
- Electric Service: In most cases, you do not have to do anything prior to turning on your electric service. For safety reasons, Ameren requests that you have your main breaker in the "off" position, or your main fuse pulled, prior to connection of service. Failure to do so may delay turning on service.
In some cases, yes. If you are already a residential customer, we may require a deposit equal to twice your highest monthly bill if:
- Your service has been disconnected.
- You have failed to pay your utility bill before the due date for five of the last 12 months.
- You have been using your Ameren service illegally.
If you are a new Ameren customer or have not had service in the past five years, we may require a deposit if your Equifax Advanced Energy Risk Score is below the credit threshold.
Commercial customers may require a deposit if payments are late on more than four occurrences in the last 12 months.
Verify by Fax:
- Two forms of notarized identification are required. We must have a Notary Seal on the copies of your IDs. View our list of acceptable forms of identification.
- On each ID copy, write a simple statement such as "The information provided is true and correct. I would like service at [Full Service Address]." Please do not sign the written statement until you are in the presence of the Notary.
- Copy can be faxed to 217.424.6496 or emailed to AmerenILCredit@ameren.com.
Verify Online:
- Access the NetVerify ID verification tool (an email address is required).
- Follow instructions to upload or capture a picture of yourself and your identification.
After you have submitted your identification, an Ameren representative will be in contact with you either by phone or email based on how you submitted your information. If you do not hear anything from us within two hours, please contact Ameren Customer Support to confirm we received your information. Once your identification is approved, you will need to contact us to set up your new account.
Utility deposits are sometimes required to insure against losses that result from unpaid or underpaid bills. A security deposit can be required during the connect process for a number of reasons, such as:
- You do not provide your Social Security Number
- Your credit score reflects a poor history of utility payment
- You have not had Ameren service for five years and your credit score does not meet the standard
- You have an account that has been placed with one of our collection agencies
- You have a bankruptcy that has been discharged
After 12 consecutive months with a good pay record, the deposit with interest is applied to your account.
If you close your account before 12 months have passed, the deposit with interest will be applied to your final bill. Please note that we have the right to use the security deposit to off set any other unpaid amount that you owe.
You can turn on your electric and gas service online. You will need the following information to apply for service:
- Primary account holder name
- Service address where the service is to be turned on
- Home phone number
- Alternate phone number (if applicable)
- Social Security Number
- Name of spouse or roommate (if applicable)
- Mailing address, if different than the service address
- Effective date you would like the service to be turned on
- Gas Service: Your electricity must be turned on before Ameren can turn on your natural gas service.
- Electric Service: In most cases, you do not have to do anything prior to turning on your electric service. For safety reasons, Ameren requests that you have your main breaker in the "off" position, or your main fuse pulled, prior to connection of service. Failure to do so may delay turning on service.
In some cases, yes. If you are already a residential customer, we may require a deposit equal to twice your highest monthly bill if:
- Your service has been disconnected.
- You have failed to pay your utility bill before the due date for five of the last 12 months.
- You have been using your Ameren service illegally.
If you are a new Ameren customer or have not had service in the past five years, we may require a deposit if your Equifax Advanced Energy Risk Score is below the credit threshold.
Commercial customers may require a deposit if payments are late on more than four occurrences in the last 12 months.
Use the following tips for entering a service address:
- Spell out all abbreviated words (e.g., Saint Louis).
- It is not necessary to use punctuation marks or apostrophes (e.g., O Fallon).
- ZIP Codes should be five digits (e.g., 63116, 63017).
- To help identify the location you are moving into, you can always enter the eight-character Ameren meter number if you are not sure of the address or for rural addresses that don't have conventional street addresses.
- The United States Postal Service provides a helpful website to check service addresses: www.usps.com.
Utility deposits are sometimes required to insure against losses that result from unpaid or underpaid bills. A security deposit can be required during the connect process for a number of reasons, such as:
- You do not provide your Social Security Number
- Your credit score reflects a poor history of utility payment
- You have not had Ameren service for five years and your credit score does not meet the standard
- You have an account that has been placed with one of our collection agencies
- You have a bankruptcy that has been discharged
After 12 consecutive months with a good pay record, the deposit with interest is applied to your account.
If you close your account before 12 months have passed, the deposit with interest will be applied to your final bill. Please note that we have the right to use the security deposit to off set any other unpaid amount that you owe.
Ameren will attempt to read the meter(s) on the day you requested your service to stop, but we may choose to leave the electric or gas service active.
Your responsibility for the billing will stop on the day you request that the service be turned off provided we have access to the meter(s).
A new resident may have contacted us to request service to be put in his/her name, so there would be no reason to physically turn off the service.
If you are moving gas appliances like a stove or clothes dryer, Ameren will physically turn off the gas service for safety reasons. Also, if the premise is scheduled for demolition, Ameren will physically turn off the services and remove the meter(s), pipes, lines, etc.
You will need the following information to request a transfer:
- The customer name (as it appears on the bill), account number from your bill or Social Security Number
- The effective date you would like service to be turned off at your current residence
- The address where service (power) is to be turned on
- Your home phone number
- An alternate phone number (if applicable)
- Spouse's name (if applicable)
- Mailing address (if different from the service address)
- Effective date you would like service to be turned on at the new address
Start Service
Stop Service