Project & Workplace Safety
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Workplace Safety Tips
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If you operate heavy equipment, such as a backhoe, dump truck, bucket truck or crane, you should use a spotter when working near power lines. Workers on ladders and scaffolding or those handling long equipment or tools should look up and keep at least 10 feet away from power lines.
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If the job requires special attention around the lines, contact us to determine if an Ameren crew should be dispatched to disconnect or cover power lines so work can be performed safely. Use caution when working around utility poles or guy wires.
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Always assume power lines are live. This applies to power lines on utility poles as well as those near homes and buildings. Even though you may notice a covering on a line, never assume it is safe to touch. Even momentary contact with power lines can cause injury or death. 
Call Before You Dig
To get started you will need: account holder’s name, full service address, Social Security Number, and the date of service request. Find more details here about service changes.
National Electrical Safety Code Clearance Issues

Ameren takes the safety of our customers very seriously. Lack of proper clearance of customer-owned service entrance increases the possibility of dangerous contact with our electric lines and facilities. In Illinois, the National Electrical Safety Code (NESC) is adopted as law, and electric utility companies must comply with the applicable provisions.

Some of the most common violations seen are around decks, satellite dishes and pools. As owner of the property, it is your responsibility to provide a proper electrical service attachment point for Ameren Illinois that is in compliance with all NESC requirements. If the necessary repairs are not made in a timely manner, you risk loss of service as Ameren Illinois will be required to disconnect your electric service. Please use the guidelines below to be sure that you are not in violation of any NESC requirements.

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Decks

The vertical clearance required over a deck is 12', and can be reduced to 10' when the height of the building does not permit the service drops to meet these values. The horizontal clearance required is 5' for services passing close to, but not directly over decks.
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Satellite Dishes

For small satellite dishes, the required clearance (in any direction) is 3.5'.
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Swimming Pools

The required clearance from the edge of the swimming pool, diving platform, facility, or apparatus is 10' horizontally. If the service wire is inordinately high, the 10' horizontal clearance requirement can be superseded. Contact your local Ameren office for assistance in analyzing these unusual situations.
Missouri's Overhead Power Line Safety Act
Educating the public about the potential dangers of high-voltage overhead power lines is an important part of Ameren Missouri’s ongoing effort to keep our customers and employees safe. The state of Missouri strengthened our safety message by adopting regulations governing any work close to high-voltage lines. This law includes electric transmission lines and most distribution lines but not service connections to individual homes.The Overhead Power Line Safety Act particularly affects contractors and their employees, who are more likely to work close to high voltage lines.

These regulations apply to any business or any person working within 10 feet of overhead power lines carrying more than 600 volts measured between conductors or conductors and ground. (Additional Occupational Safety and Health Act regulations apply when working within 20 feet of power lines of 50,000 volts or more). The business or worker must contact the appropriate electric utility in advance if that individual plans to work within 10 feet of such high-voltage lines. The business or worker is also responsible to refer to, and comply with, federal clearance requirements. The business or worker must wait until the utility has completed safety work related to the project prior to beginning work. The law allows the utility seven days to begin safety-related work.

The person or contractor is required to pay costs associated with temporary clearances or other safety precautions. However, Ameren Missouri may waive charges for work that can be completed with minimal effort (an hour or less) by one person during normal working hours, Monday through Friday. With the exception of repeat requests from a customer for cover-up at the same location, charges may also be waived for cover-up where public safety is involved.

More extensive work by Ameren Missouri, as well as holiday or after-hours service, will be charged at appropriate labor and material rates. We will provide a written cost estimate upon request.

This law is intended to help assure a safe working environment for contractors and their employees. Compliance is important in terms of both people and economics. It is in contractors’ best interest to comply with the law and to educate their employees about the potential danger of high-voltage overhead power lines. Anyone who violates the act is guilty of a Class B misdemeanor. In addition, he or she is presumed negligent and is liable for injury, loss or damage resulting from physical or electrical contact with a high-voltage overhead line.