The Natural Gas Service Discount program provides discounts on natural gas service charges for qualifying Ameren Illinois customers. This is a multi-tiered discount program based on household income and family size.
If you already receive benefits from LIHEAP
If you don't qualify for LIHEAP
Who Can Participate?
Ameren Illinois residential customers with an active natural gas service.
Meet the total gross household monthly income requirement based on the number of household members.
Note: Total gross monthly household income includes income for any adults 18 years of age or older, including yourself. When counting household members, include yourself plus any other adults and children.
Important: This discount is only available on the primary residence. Discounts for multiple service addresses are not permitted.
All program participants will be required to recertify household income to remain eligible for the Natural Gas Service Discount. You will receive your recertification date once you are enrolled, and a recertification reminder will be printed on your bill before the designation expires.
Customers receiving LIHEAP (Tier 1-4) must contact their local LIHEAP agency to complete recertification.
Customers who applied for the discount (Tier 5) must log in to their Ameren online account to recertify.
As a participant in the Natural Gas Service Discount program, you may be selected to participate in a random eligibility audit. If selected, you will be notified via mail with instructions to complete the process. You will be asked to submit a copy of one or more of the following documents listed below to demonstrate your eligibility.
Income-Eligibility Documents:
- Most recent IRS 1040 form (pg. 1-2) or 1040-SR form (pg. 1-3)
- Paystub
- Social Security statement of benefits
- Veterans Administration statement of benefits
- Retirement or pension statement of benefits
- Unemployment or Worker’s Compensation benefits statement
- Divorce decree, child support income, or a similar official document showing household income (summary & signature pages only)
- Supplemental Nutrition Assistance Program (SNAP)
- Supplemental Security Income (SSI)
- Medicaid
- Disability
- Lifeline program enrollment (FCC.gov)
- Temporary Assistance for Needy Families (TANF)
- Veterans Pension and Survivors Benefit Programs
Loss of Income Documents (Dated within the last 3 months):
- Layoff/furlough notice
- Unemployment application, approval letter, or benefit statement
- Unemployment or Workers’ Compensation benefits statement
Do not send original documents or original IDs.
The Low-Income Credit Adjustment (LICA) is a rider that is being assessed to all customers – both residential and non-residential – who receive natural gas service from Ameren Illinois. It is the result of a Low-Income Discount study that was completed by the Illinois Commerce Commission as required in the state’s energy law. Ameren Illinois is mandated to assess the LICA charge. Any Ameren Illinois natural gas customer – residential and non-residential – will be assessed the Low-Income Credit Adjustment charge.
The LICA rate will remain fixed from October of 2024 to June of 2025. It will reset in June of each year.
All program participants will be required to recertify household income to remain eligible for the Natural Gas Service Discount. You will receive your recertification date once you are enrolled, and a recertification reminder will be printed on your bill before the designation expires.
Customers receiving LIHEAP (Tier 1-4) must contact their local LIHEAP agency to complete recertification.
Customers who applied for the discount (Tier 5) must log in to their Ameren online account to recertify.
As a participant in the Natural Gas Service Discount program, you may be selected to participate in a random eligibility audit. If selected, you will be notified via mail with instructions to complete the process. You will be asked to submit a copy of one or more of the following documents listed below to demonstrate your eligibility.
Income-Eligibility Documents:
- Most recent IRS 1040 form (pg. 1-2) or 1040-SR form (pg. 1-3)
- Paystub
- Social Security statement of benefits
- Veterans Administration statement of benefits
- Retirement or pension statement of benefits
- Unemployment or Worker’s Compensation benefits statement
- Divorce decree, child support income, or a similar official document showing household income (summary & signature pages only)
- Supplemental Nutrition Assistance Program (SNAP)
- Supplemental Security Income (SSI)
- Medicaid
- Disability
- Lifeline program enrollment (FCC.gov)
- Temporary Assistance for Needy Families (TANF)
- Veterans Pension and Survivors Benefit Programs
Loss of Income Documents (Dated within the last 3 months):
- Layoff/furlough notice
- Unemployment application, approval letter, or benefit statement
- Unemployment or Workers’ Compensation benefits statement
Do not send original documents or original IDs.
The Low-Income Credit Adjustment (LICA) is a rider that is being assessed to all customers – both residential and non-residential – who receive natural gas service from Ameren Illinois. It is the result of a Low-Income Discount study that was completed by the Illinois Commerce Commission as required in the state’s energy law. Ameren Illinois is mandated to assess the LICA charge. Any Ameren Illinois natural gas customer – residential and non-residential – will be assessed the Low-Income Credit Adjustment charge.
The LICA rate will remain fixed from October of 2024 to June of 2025. It will reset in June of each year.