Power Restoration
Ever wonder exactly how Ameren restores power after an outage? The process is careful and thorough. Our crews start with
hospitals, emergency response centers and densely populated areas, then restore smaller outage areas, working diligently until all
power is back on. Read on to learn more about our restoration process.
Ameren’s Response and Restoration Process
In this helpful video, learn all about how Ameren crews
respond to outages and restore power. We also share helpful
tips for staying safe during outages, especially if lines are
down.
Repairs at Your Home
As a reminder, Ameren customers are responsible for keeping trees maintained around a homes service entrance, and for
removal of fallen limbs and debris due to storm damage or power restoration efforts.
If the electrical equipment at your home or business is damaged, there are some parts that Ameren can repair, and other parts that
require you to hire a licensed electrician to repair. The diagram below shows which repairs are your responsibility versus Amerens
responsibility.
What Ameren Repairs
In the diagram, Ameren will repair the following:
- (1) Service Drop: carries energy from the service line to your home or building.
- (6) Electric Meter: monitors energy use.
What Your Electrician Repairs
As a homeowner or commercial property owner, you are responsible for working with an electrician to repair any damage to parts labeled:
- (2) Service Bracket: protects the connection point for lines entering the building.
- (3) Weatherhead: keeps rain and materials out of the pipe riser.
- (4) Pipe Riser: a guide for lines entering the meter box.
- (5) Meter Box: protects connections to the electric meter.
Frequently Asked Questions
In some extreme cases, yes. If a storm causes more damage than local crews can quickly restore, Ameren will recruit help from our
nationwide Mutual Assistance Network. Other utility companies in this network will send crews to help restore Ameren service areas.
Yes and no. Ameren can trim and remove trees and branches, but only if it is necessary in order to restore electrical service. Ameren
customers are responsible for keeping trees properly maintained around the utility service entrance to the home.
Yes. Ameren will temporarily remove or disconnect the electric wires to allow the customer's professional contractor to safely trim and/or
remove fallen limbs or trees. Please note that customers are responsible for removing and disposing of any fallen limbs or trees along with
any other debris due to storm damage or Ameren's power restoration efforts. To coordinate a disconnection for cleanup, call [ number ].
Flickering lights are not usually cause for alarm. Momentary outages can occur when crews are re-routing your service due to an outage or
repair. While it may require resetting your clocks, momentary outages are a sign that the electrical grid is working to minimize outages for
your community at large.
If you notice your lights flickering several times within the same week, call us toll free at 1.800.552.7583. An electrician may need to check
the wiring in your home.